ANA Honored Again With Prestigious SKYTRAX Category Awards on Top of The 5-Star Award Won for Six Consecutive Years

All Nippon Airways (ANA), Japan s largest and 5-Star airline for six consecutive years, today won "Best Airline Staff in Asia " and "World s Best Airline Cabin Cleanliness " at the SKYTRAX World Airline Awards, in a special ceremony at The Langham, London.

Release time : 2018-07-20 17:02:47

source : ANA HOLDINGS INC.

All Nippon Airways (ANA), Japan's largest and 5-Star airline for six consecutive years, today won "Best Airline Staff in Asia" and "World's Best Airline Cabin Cleanliness" at the SKYTRAX World Airline Awards, in a special ceremony at The Langham, London.

The awards, hosted by London-based airline industry rating company SKYTRAX, are determined by the results of a worldwide passenger survey. This is the fourth consecutive year that ANA has earned "Best Airline Staff in Asia" since 2015, having won the award five times altogether. It is also the second time since 2013 that ANA has been awarded "World's Best Airline Cabin Cleanliness," reflecting the airline's commitment to ensuring a quality experience to its passengers.

Yuji Hirako, President and CEO of ANA, commented on the awards: "We are honored that SKYTRAX have once again recognized our commitment to deliver world-class service to our passengers. As a global leading airline, ANA continues to provide our passengers with the best hospitality from the moment they check in until they leave the airport at their destination.

'Omotenashi' (Japanese hospitality) is embedded in our staff's DNA. These awards would not be possible without our dedicated team members on the ground and on board. Thank you to our customers for recognizing these efforts and continuing to make ANA Japan's leading airline."

For the "Best Airlines Staff in Asia" award, SKYTRAX recognized the efforts of ANA airport staff and cabin crew to continually improve the quality of service. SKYTRAX was impressed and commended ANA employees on their hard work and willingness to go the extra mile to ensure they exceeded services of other airlines. Among the measures ANA staff have taken to improve their service are:

•Conducting Skill Contests amongst teams in order to sustain premium service skills

•Flight attendants share the characteristics of the