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WTTC Releases Major New Paper for Inclusive and Accessible Guidelines to Aid Global Travel & Tourism Recovery

The World Travel & Tourism Council (WTTC) today launches its new high-level guidelines for inclusion and accessibility in the sector which focus on the experience of travellers with disabilities and will help make the Travel & Tourism sector a more inclusive space.

Release time : 2021-04-19 10:14:17
source : Travel Daily News

The World Travel & Tourism Council (WTTC) today launches its new high-level guidelines for inclusion and accessibility in the sector which focus on the experience of travellers with disabilities and will help make the Travel & Tourism sector a more inclusive space.

These innovative and important guidelines were compiled on the basis of insights and frameworks developed by private sector leaders in Travel & Tourism, travel and disability experts, and research from intergovernmental organisations.

Divided into four pillars, the guidelines follow a similar structure to the High-Level Inclusion & Diversity Guidelines and Mental Health Guidelines WTTC released over the past six months.

The four key pillars include:

- Developing an inclusive & accessible system

- Creating safe spaces

- Designing an engaging & relevant system

- Exemplifying inclusion & accessibility

Highlights from these important guidelines include providing training to staff on disability awareness and how to support travellers with disabilities, as well as collaborating with other businesses in areas where there are gaps in accessibility knowledge, experience, and services.

The report also emphasises the importance of fostering a respectful environment at all locations and for all activities, specifically reminding staff that their attitude towards people with disabilities plays an integral role in making that customer feel welcome and included.

There is also an importance given to developing accessibility features that are clear, overt, and which such travellers do not require special assistance from staff to use.

Furthermore, the guidelines make clear that businesses should regularly and proactively engage travellers with disabilities in the creation of accessible products and services so that these meet their needs appropriately. They should also include accessibility features from the booking process, enabling travellers with disabilities to engage with the

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