ACI Europe Best Airport Award Winners for 2020 Announced

The winners of the 16th Annual ACI Europe Best Airport Awards were announced yesterday during the 30th ACI Europe Annual Congress & Assembly which was live streamed from the Skyhall at Brussels Airport.

Release time : 2020-11-19 09:47:00

source : Travel Daily News

passenger experience with the extensive use of partition walls and auto alerts to a dedicated Airport Care Team when passengers are not socially distancing. The judges also highlighted the airport’s excellent online engagement with passengers and the incorporation of passenger feedback, enabling health and safety measures to be prioritised around passenger concerns. The airport’s strong focus on staff wellbeing was noteworthy, including the work from home policy, regular temperature checks at the workplace, free health insurance and an annual wellbeing allowance.

Larnaka Airport was highly commended in this category.

'10-25 million passengers’ category

This year’s Award in the ‘10-25 million passenger’ category went to Hamburg Airport. The airport was singled out for its array of initiatives and innovations, in particular its "Notam for you" website and dedicated podcasts as a smart and engaging way to communicate with staff during remote working. The airport was noted for its continued work towards aviation decarbonisation. This includes the airport’s participation in the "KEROSyN100" initiative on synthetic fuel and the implementation of the "follow the greens" SESAR solution with safety and quantified environmental benefits.

The airport also won praise from the judges for its focus on passenger needs with the implementation of measures that promote a contactless and safe passenger experience, including the establishment of two COVID-19 test centres offering free tests to passengers arriving from high-risk areas.

Lyon Saint-Exupéry Airport was highly commended in this category.

’25-40 million passengers’ category

The winner of the ’25-40 million passengers’ category was Lisbon Airport. The judges considered that the airport excels in ensuring a contactless and safe passenger experience, namely with the rollout of the ‘Biometrics on