ANA, JAL new accessibility guidelines ensure safe journey for all passengers By Kristin Mariano On Oct 27, 2020

All Nippon Airways (ANA) and Japan Airlines (JAL), under the direct supervision of The Nippon Care-Fit Education Institute, today announced a new accessibility guideline for customers requesting special assistance at the airport and during flights and airline employees to ensure a safe and accessible journey when travelling by air during COVID-19 crisis.

Release time : 2020-10-27 14:28:23

source : traveldailymedia

prevention measures. New measures strengthen the ability to provide timely information for those with visual and/or hearing impairment. Carriers are committed to improving communication measures, and while masks are essential in protecting one’s health, the carriers will provide visual aids at the airport to overcome the difficulties that masks create for the hearing impaired.

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