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cancelation policies are available for customers, allowing greater freedom and easy adaptability of travel plans. Around the world, Trip.com has expanded its customer service capacity to ensure travelers supported at all stages of their journeys, with 24/7 customer service support available in 19 languages. Trip.com also released its COVID-19 International Traveler’s Guide, a one-stop information source designed to make planning travel safer and easier in a period of uncertainty.
Trip.com Group, Trip.com’s parent company, led the implementation of the World Travel and Tourism Council’s Safe Travel protocol that aimed to rebuild confidence among consumers by bringing together industry leaders and partners to implement the best available guidelines on health and safety. Trip.com Group’s own TravelOn initiative also introduced a series of industry-wide measures to reinvigorate travel and ensure the safety of travel whilst bringing benefits to customers and support for ecosystem partners through new safety standards, flexibility guarantees, and promotions.