coincidence. Developing customer experience is at the core of Finavia’s strategy. Furthermore, everyone working at Helsinki Airport shares the ambitious goal to provide world-class services, Lettijeff says.
The Skytrax survey is a global passenger survey measuring the service level of airports, covering more than 550 airports around the world. The passengers evaluate the service and product level of airports throughout the entire passenger path from the terminal entrance until their seat in the airplane. The current survey covers the six-month period from September 2019 to February 2020.